Term and Conditions

Last Updated: [Insert Date]

1. Acceptance of Terms

By accessing and using welovecampshop.com (“the Site”), you agree to be bound by these Terms and Conditions (“Terms”) and our Privacy Policy. If you disagree with any part, please refrain from using our Site.

2. User Responsibilities

As a user of our Site, you agree to:

• Provide accurate and complete information when creating an account or placing orders
• Maintain the confidentiality of your account credentials
• Use the Site only for lawful purposes related to camping equipment purchases
• Not engage in any activity that may disrupt Site operations or compromise security
• Comply with all applicable laws and regulations in your jurisdiction

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our camping furniture, tents, sleeping bags, cooking equipment, and accessories. However, slight variations in color or design may occur. Product images are for illustrative purposes.

3.2 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If an item becomes unavailable after ordering, we’ll notify you promptly.

3.3 Pricing

Prices are shown in US dollars and exclude taxes unless stated. We occasionally offer promotions like our “Massive Camping Sale”; these are time-limited and may have additional terms.

4. Orders and Payments

4.1 Order Process

Placing an item in your cart doesn’t reserve it. Orders are only confirmed when payment is processed and you receive an order confirmation email.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Sales Tax

Applicable sales tax will be added to orders shipped to Pennsylvania. Customers in other states are responsible for any applicable use taxes.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 days after processing)
• Free Shipping: Available for orders over $50 via EMS (15-25 days after processing)

5.2 Processing Time

Orders typically process within 1-2 business days. Delivery estimates begin when the order ships. International orders may be subject to customs delays.

5.3 Shipping Restrictions

We currently cannot ship to Asia or remote locations. If your address falls in these areas, your order will be canceled and refunded.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery. Items must be unused, in original packaging with tags attached. To initiate a return, email [email protected] with your order number.

6.2 Refund Process

Refunds are issued to the original payment method within 7-10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.

6.3 Exchanges

For defective or incorrect items, we’ll arrange an exchange at no additional cost. Please contact us within 7 days of delivery.

7. Intellectual Property

All content on this Site, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

8. Limitation of Liability

Berghaus Store shall not be liable for:

• Any indirect, incidental, or consequential damages arising from product use
• Errors or omissions in product information
• Delivery delays beyond our reasonable control
• Proper use and maintenance of camping equipment, which remains the user’s responsibility

Our total liability for any claim related to these Terms shall not exceed the purchase price of the product in question.

9. Governing Law

These Terms shall be governed by Pennsylvania law. Any disputes shall be resolved in Philadelphia courts.

10. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance. We encourage you to review this page regularly.

11. Contact Us

For questions about these Terms:
Email: [email protected]
Mail: 1729 Garrett Street, Philadelphia, PA 19108